CAG Report No. 11 of 2025 — Implementation of Smart City Mission, Government of Karnataka

Implementation of Projects and Monitoring
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4.6.1 Establishment of Centralized Command and Control Centre
MoHUA advised (June 2016) that all the smart cities to establish a Centralized
Command and Control Centre (CCCC), which was one of the main mandates
under SCM for centralized monitoring and decision making for city
administration. Accordingly, all the smart cities included establishing an
Integrated Command and Control Centre (ICCC) project in their SCP. ICCC is
a centre from where the smart cities would conduct centralized operations and
surveillance on civil issues of entire city.
The contract for establishment of ICCC centre was divided into two parts i.e.,
implementation phase and operation and maintenance phase. In all of the seven
cities implementation phase of ICCC project was completed. Audit observed a
delay ranging from one to three years beyond the stipulated date of completion
of the implementation phase. The status of ICCC project (June 2024) in respect
of the smart cities is indicated in Table 4.5.
Table 4.5: Status of ICCC project as of 30 June 2024
City Date of
award of
Work
Scheduled
date of “Go-
Live”
Actual date
of “Go-
Live”
Delay
Belagavi 14.02.2018 26.02.2019 17.10.2020 1 year 7 months
Bengaluru25 24.03.2021 23.11. 2021 06.10.2023 1 year 11 months
Davanagere 10.10.2018 10.10.2019 27.02.2023 3 years 4 months
Hubballi-Dharwad 19.11.2018 18.11.2019 22.02.2022 2 years 3 months
Mangaluru 17.12.2018 16.06. 2019 01.04.2022 2 years 9 months
Shivamogga 03.08.2020 02.05. 2021 15.03.2023 1 year 10 months
Tumakuru 23.11.2018 23.11.2019 20.10.2020 10 months
Source: Information furnished by Smart Cities
Audit findings relating to functioning of ICCC are brought out in the succeeding
paragraphs:
4.6.1.1 Extra expenditure due to non-adoption of cloud-based data centre
at KMDS - ₹17.43 crore
GoK issued (October 2017) guidelines for establishment of ICCC under the
Mission which consisted of establishment of CCC at city level managed by
Local System Integrator (LSI) and a centralised data centre for five cities26 at
Karnataka Municipal Data Society (KMDS) managed by Master System
Integrator (MSI). The BenSCL data centre and the CCCC would be located at
a separate location through appointment of MSI at city level.
Guidelines issued by the Ministry of Electronics and Information Technology,
GoI recommended to setup “cloud environment” over “on-premises
infrastructure” while planning setup of new IT infrastructure, which has the
advantage of reduced infrastructure costs by eliminating the need to procure
expensive equipment, maintenance and energy consumption costs.
25 Technical Committee has approved the ‘Go-Live’ of ICCC on 6 October 2023. BenSCL is
in the process of issuing ‘Go-Live’ Certificate of ICCC.
26 Davanagere, Hubballi Dharwad, Mangaluru, Shivamogga and Tumakuru.