Pradhan Mantri Gram Sadak Yojana — Programme Guidelines

15.6 The National Quality Monitors shall inspect the road works with particular
reference to Quality. They may take samples from the site and get them examined
by any competent Technical Agency / Institution. They shall also report on the
general functioning of the Quality Control mechanism in the District. The Monitors
shall submit their report to the NRRDA. The reports of the NQMs will be sent by
NRRDA to the State Quality Coordinator for appropriate action within a period
to be specified. In case quality check by SQM or NQM reveals ‘unsatisfactory’
work, the PIU shall ensure that the contractor replaces the material or rectifies the
workmanship (as the case may be) within the time period stipulated. In respect of
NQM Reports, the SQC shall, each month, report on the action taken on each of
the pending Reports. All works rated ‘unsatisfactory’ shall be re-inspected by an
SQM or NQM after a rectification report has been received from the State Quality
Coordinator.
15.7 Recurrent adverse reports about quality of road works in a given District
/ State might entail suspension of the Programme in that area till the underlying
34 causes of defective work have been addressed.
15.8 The State Quality Coordinator/ Head of PIU shall be the authority to
receive and inquire into complaints/representations in respect of quality of works
and they would be responsible for sending a reply, after proper investigation, to
the complainant within 30 days. The SRRDA, for this purpose, shall ensure the
following:
(i) The name, address and other details of the State Quality Coordinator will
be given adequate publicity in the State (including tender notices, websites,
etc.) as the authority empowered to receive complaints.
(ii) The State Quality Coordinator shall register all complaints and will get them
enquired into by the PIU or if circumstances so require, by deputing a State
Quality Monitor.
(iii) All complaints shall be acknowledged on receipt (giving registration no.) and
Programme Guidelines